Privacy Promise

 Your Info, Safe with Us 

 

Your trust means everything to us. We cannot build a great community here at HiKawan.com without keeping your private data safe.

Here is our promise to you: we only collect what we need, we protect what we have, and you stay in total control. The Personal Data Protection Act 2010 (PDPA) Malaysia is our guideline to do this correctly.

1. What We Collect and Why
   
   To get your items to your doorstep and give you the best experience, we need a few basic things:
   •  Your name
   •  Your home or delivery address
   •  Your email and phone number
   •  Your date of birth and gender
   
   Note on Payments: We do not store your credit card or bank details on our servers during checkout. Your financial safety is a top priority.
   
   
2. How We Guard Your Data
   
   We treat your data like our own. We block unauthorized access by using tough industry standards, including strong SSL encryption technology to protect your sessions. We restrict who can see your files, and when we no longer need your data for legal or business reasons, we destroy it safely.
   
   
3. Sharing Only with Consent
   
   We do not sell or rent your data. Period. We only share your details with trusted partners who help us deliver your orders.
   
   The only exception is if the law requires it—such as a legal order to protect life, health, or safety. In all cases, we respect the rules of data privacy.
   
   
   
4. Cookies and Spam
   
   •  Cookies: These are tiny files that remember your site choices so your next visit is smoother. They cannot steal your secrets. If you do not want them, you can turn them off in your browser settings at any time.
   •   Spam: We hate it too. We will only send you updates, great deals, and tips that add real value to your life. If you want out, just click the "unsubscribe" link at the bottom of any email, or change your account settings.
   
   
   
5. You Hold the Keys
   
   Your data belongs to you. You can log into your HiKawan account to view, change, or delete your details whenever you want. You can also write to us to update your files.
   
   We may update this policy from time to time to keep up with new laws, so please check back here once in a while.
   
   
   
6. Let's Connect
   
   If you feel your privacy was not respected, or if you have any questions at all, do not wait. Reach out to us immediately on WhatsApp. We are here to help and make it right.